Most of our team are working remotely due to the coronavirus outbreak. Our usual response times may be delayed at the moment. We appreciate your patience.
Our frequently asked questions could help you find the answer you need.
We have lots of ways to contact us though if you still need support:
We have 4 quick and easy secure online forms you can complete.
Enquiry form - Submit your questions to us quickly and easily online.
Feedback form - Tell us about your recent experience with us. You can also use this form to raise an informal complaint.
Complaint form - If you've already raised an informal complaint and aren't happy with our response, use this form to raise a formal complaint.
Death notification form - Report the death of a member to us.
We'll try to respond to all email enquiries within 10 working days. If your query is complex or requires third party information, you may receive an email acknowledgement.
Confidential, sensitive and financial information can't be provided via email, so we may write to you at your home address.
Our pension helpline is open weekdays Monday to Friday between 10am and 3pm.
You'll need to answer 2 security questions in order for us to discuss your enquiries.
Confidential, sensitive and financial information cannot be discussed over the phone.
Write to us
We'll try to respond to written enquiries within 10 working days. If your query is complex or requires third party information, you may receive a written acknowledgement.