Annual pension statement

The annual benefit statement is currently our main way of keeping in touch with you as an active scheme member.

Your statement is an important document which updates you about your pension, gives you the opportunity to plan for your future income and helps you make decisions about retirement.

Your statement is calculated using your latest pay figure, and shows you an estimate of your pension benefits built up in your pension account up until the last 31 March and is based on information given to us by your employer.

You can find a sample statement attached to this page.

Online pension calculator

If you're starting to look into your pension and thinking about if it will give you enough when you retire, or what you might receive if you retire at different dates, you may find our pension calculator helpful.

When you use the calculator, please have your latest annual pension statement with you because all the information you’ll need is shown on your statement.

When you can expect to receive your statement

We will issue your annual statement by 31 August each year, and you’ll normally receive it during July or August.

We send your statement to you by post to the address we have on record, so if you change your address it's really important that you tell your employer who will then notify us. 

There will occasionally be issues to resolve before we can issue your statement or, in some cases, you may have queries about the details shown.

Reasons why your statement may be delayed

There are some reasons why your annual statement might be delayed. Some of these are explained as follows:

You joined the scheme recently

If you've only joined the scheme since 1 April you will not receive your first Annual Pension Statement until next year. This is because the statement reflects membership of the scheme until the previous 31 March.

Your employer hasn’t submitted information

Your employer should send details about your pay and pension contributions for the previous year up to 31 March, usually by mid-April. If your employer fails to submit information on time, it may result in your statement being delayed.

Your employer hasn’t answered a query

We may have an outstanding query with your employer about the information they've provided to us. We'll send you a statement when we've received their answer.

We are working on 'aggregating' your multiple pension records

We may be in the process of joining together 2 or more of your pension records. We'll send you a statement when this has been completed.

You have an additional pension contract or pension sharing order in place

If you have either of these in place we'll be working on your record and we'll issue your statement as soon as we can.

Common issues

There are certain circumstances which may affect the accuracy of your statement. If you believe that your statement is incorrect, it may be that your issue is covered by the following:

The statement doesn’t reflect all of your jobs

If you have more than one job where you contribute to the LGPS, you'll receive a separate annual benefit statement for each job.

You've changed your name

If you've told your employer about your change of name, they should have let us know. Please ask your employer to let us know as soon as possible.

It’s important that both ourselves and your employer know so the details they send to us match up with our records.

However, if you want your name for your pension record to be different to that used by your employer, get in touch with us directly to let us know what details you want recorded on your pension record.

You've paid additional contributions

If you're paying additional contributions (to buy additional membership or additional pension), the amounts shown on your statement will reflect the amounts you've bought by 31 March.

Additional contributions that are included are:

You'd like to change your nomination for your previous Death Grant Expression of Wish

If you want to make or change your nomination, please complete the Expression of Wish form attached to this page and send it in to us.

You believe the CARE figure on your statement looks incorrect

Just a few of the reasons why your CARE pay might be lower than you expect are:

  • You've been off work through illness or injury:
    If you've been off work because of illness or injury and moved to reduced or no pay, your employer needs to tell us about your 'assumed pensionable pay', which reflects what you would have earned had you not been off work, based on your most recent periods of full pay.
    If you think your employer hasn’t done this, please contact them directly. 
  • You've been off work through child-related leave:
    If you've had a period of paid child-related leave, such as maternity leave, and been on reduced pay, this should trigger your employer to include 'assumed pensionable pay' in the pay details they send to us.
    If you think that may not have happened, please contact your employer directly.
  • You have had other authorised leave without pay:
    If you've had a period of authorised unpaid leave or unpaid additional child-related leave, your CARE pay will be lower because you weren’t paid. However, you can buy the pension you lost because of your absence. Your employer will be able to tell you how much pay you've lost and you can use that to find out how much it'll cost you.
    Go to the national LGPS member website for more details and an online calculator. If you apply within 30 days of your return to work, your employer will share the costs with you.
  • Your contract has changed:
    If your contract has changed and some or all of your working hours have been moved into a different contract, you may now have more than one pension record. If that’s the case, we'll send you a separate pension statement. 

My issue was not covered in the previous section

If your issue has not been covered here, don't worry. You can contact us by phone, email or post and we'll be happy to help.